Support Center

I need technical support, what do I need to send you?

Last Updated: Jun 16, 2017 05:19PM PDT
If you encounter any kind of issue while playing Don't Starve, Reign of Giants, or with Shipwrecked and require support either through the forums or through our support desk, here are a number of files you may want to include that will help provide us with more details about your game's performance or graphics-related issue.

DXDiag

In order to generate your DXDiag.txt on WindowsXP or more recent operating systems:
  • Click on your Start button
  • Press the Windows key + R on your keyboard to access the "Run" window
  • On the new window, type in dxdiag.exe and press enter; this will open up the DirectX diagnostic tool
  • Click on the "Save All Information" tab on the diagnostic tool
  • A "Save As..." window will pop up where you can click on save. It will save your hardware information as a document to your desktop (default).
  • Close the diagnostic tool and attach the new document to your forum post or support ticket.

Log.txt (Steam and Standalone)

In order to find your game's log.txt file:

PC: Go to your documents folder at Documents\klei\donotstarve\log.txt 

Mac: Go to your documents folder at ~/Documents/Klei/DoNotStarve/log.txt

Linux: Go to your Klei folder at ~/.klei/DoNotStarve/log.txt

MDMP File

If you are playing on Steam, it may be helpful to provide us with your .mdmp file. It should be located in your Steam folders at:
  • Steam\SteamApps\Common\dont_starve\bin\.mdmp

Save Files (Steam and Standalone)

There are situations where we may ask you for a copy of your save file.

If you are playing on Steam (with Steam Cloud turned off) or the Standalone version, you can find your save at:
  • Your Documents folder\klei\donotstarve\Save 

If you are playing on a PC + Steam (with Steam Cloud turned on) you can find your save file at: 
  • C:\Program FIles (x86)\Steam\userdata\{Your Steam ID Number }\219740\remote

if you are playing on a Mac + Steam (with Steam Cloud turned on) you can find your save file at:
  • Library\application support\Steam\userdata\{Your Steam ID Number}\219740\remote

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