Support Center

Common Resolutions (Oxygen Not Included, DST, Klei Store, Don't Starve and Shipwrecked)

Last Updated: Mar 15, 2017 04:31PM PDT
Here is a list of information and resolutions to the most common inquiries and issues/reports for inquiries that we are currently receiving.
   

Oxygen Not Included (Alpha)

How can I purchase Oxygen Not Included (Alpha)?
http://forums.kleientertainment.com/topic/74071-oxygen-not-included-pre-release-alpha-available-now/

How to Install Microsoft Visual C++ For Oxygen Not Included​
http://support.kleientertainment.com/customer/en/portal/articles/2747147

Oxygen not Included is crashing / freezing / not working​
http://support.kleientertainment.com/customer/en/portal/articles/2747140

How do I reset Oxygen Not Included's UI Scale?
http://support.kleientertainment.com/customer/en/portal/articles/2759513​

Will There be OSX and Linux Support
- We plan on adding Mac OSX and Linux support at a later date.

Is Oxygen Not Included coming to other platforms?
- There are no plans to support any other platforms at this time. 

​For any other inquiries, please visit our Oxygen Not Included (Alpha) Support Page.

 

Don't Starve: Pocket Edition

Don't Starve: Pocket Edition (Android) is crashing / freezing / not working
http://support.kleientertainment.com/customer/en/portal/articles/2612361

Don't Starve: Pocket Edition (iOS) is crashing / freezing / not working
http://support.kleientertainment.com/customer/en/portal/articles/2058156

Will you be adding support for Android OS 4.X or OpenGL 2.0? 
- At the present time it is unlikely that we will be able to support Android 4.X and OpenGL 2.0 devices. There are several technical hurdles we would need to get past in order to make this happen and at this time it doesn't seem like something we can do. Don't Starve: Pocket Edition requires Android 5.0 (or greater) as well as Embedded OpenGL3.0 (or greater) to run.

Don't Starve: Pocket Edition (Android) FAQ:
http://forums.kleientertainment.com/topic/71011-dont-starve-pocket-edition-android-faq/

Does Don't Starve: Pocket Edition (Android) Support Intel CPU's?
http://support.kleientertainment.com/customer/en/portal/articles/2612355

Don't Starve: Pocket Edition Refunds (iOS/Android)
http://support.kleientertainment.com/customer/en/portal/articles/2621007

Are Don't Starve: Shipwrecked OR Don't Starve Together coming to Android or iOS?
- We do not have any announced plans for Don't Starve: Shipwrecked or Don't Starve Together on other platforms at this time. If anything changes, or if we have anything to announce, we will be sure to shout out about it.

For any other inquiries, please visit our Don't Starve Support Page.



Don't Starve Together


Don't Starve Together is crashing / freezing / not working
http://support.kleientertainment.com/customer/en/portal/articles/1854779

I'm getting an "Error During Initialization" crash, what should I do?
http://support.kleientertainment.com/customer/portal/articles/2323956​

Can't update the game OR getting a "Disk Read Error" on Steam
https://support.steampowered.com/kb_article.php?ref=9709-FKCB-4230

My game is crashing when joining dedicated servers with skins
- We were able to track down the cause of the issue and were able to hotfix this. Should you run into the crash, please ensure that your game has been updated to the latest version and try connecting once more.

I'm Getting an "E_INVALID_STEAM_TICKET" Error
http://support.kleientertainment.com/customer/en/portal/articles/2608147

I'm getting a "SaveIndex:GetSaveData: Load failed for file [client_temp/server_save] Please try joining again" error when trying to join a server in Don't Starve Together
http://support.kleientertainment.com/customer/portal/articles/2257939

Don't Starve Together is not running after "Preparing to Launch" on Steam
https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568

I bought Don't Starve from GoG before June 3rd, how can I get DST on Steam?
http://support.kleientertainment.com/customer/portal/articles/1803621

I can't connect / I can't find servers / I'm experiencing connection issues
http://support.kleientertainment.com/customer/en/portal/articles/1813164​

I'm having networking and performance issues when playing Don't Starve Together
http://support.kleientertainment.com/customer/en/portal/articles/1941750

How to Redeem your Don't Starve Together Gift Item on Steam (PC/Mac/Linux)​
http://support.kleientertainment.com/customer/en/portal/articles/2561211​

How to Redeem your Don't Starve Together Gift Item on PlayStation 4
http://support.kleientertainment.com/customer/en/portal/articles/2617558

Is Don't Starve Together coming to (insert platform here)?
- We are investigating this, however we are not sure of the possibility of the game coming to other platforms at this time. If we have any news or information to share, we will be sure to let everyone know.

For any other inquiries, please visit our Don't Starve Together Support Page.

 

Klei Store


NOTE: We are currently switching to a different fulfillment company and are working on a number of changes to our store system; sadly we are unable to sell merchandise through the site at this time. We will have more information on the Klei Store as it becomes available

If you would like to cancel your order, or if you have any issues with your merchandise, or have accidentally entered the incorrect shipping address and require it to be changed, please contact us immediately

Are you able to cancel orders from the Klei Store?
http://support.kleientertainment.com/customer/en/portal/articles/2666128​

How long does shipping to (my country) take?
http://support.kleientertainment.com/customer/en/portal/articles/1695566

My order hasn't arrived internationally yet, what should I do?
- Your best bet is to contact USPS, your local customs officer, as well as your local post office directly to inquire about the delay. USPS Support will be able to provide you more information on what’s taking the sorting process longer and will be able to track your package in their systems.

USPS Support by email – http://faq.usps.com/adaptivedesktop/faq.jsp?ef=USPSFAQ&dest=EmailUs OR

USPS Support by phone – 1-800-275-8777
OR

Contact us directly – http://support.kleientertainment.com/customer/portal/emails/new

For any other inquiries, please visit our Klei Store Support Page.

 

Don't Starve: Shipwrecked


Is Don't Starve: Shipwrecked coming to (insert platform/console here)?
- Other than PlayStation 4 and Xbox One, alas, we do not have any announced plans for Shipwrecked on other platforms at this time. If anything changes, or if we have anything to announce, we'll be sure to let everyone know.

I don't use Steam, can I still play Shipwrecked?
- Just like Don't Starve, purchases of Shipwrecked includes a standalone game client. You can purchase the DRM-free version of Don't Starve: Shipwrecked from Humble Bundle Store or from GOG.com

Is Shipwrecked coming to Don't Starve Together?
- We don’t have any concrete plans right now. Shipwrecked was built without DST in mind, and we’re going to need to evaluate how much is needed if we were going to do this. 

Don't Starve: Shipwrecked is crashing / freezing / not working
http://support.kleientertainment.com/customer/en/portal/articles/1201532​

For any other inquiries, please visit our Don't Starve: Shipwrecked Support Page

 

Don't Starve


Don't Starve is crashing / freezing / not working
http://support.kleientertainment.com/customer/en/portal/articles/1201532

I'm getting an "Error During Initialization" crash, what should I do?
http://support.kleientertainment.com/customer/portal/articles/2323956​

I need to find my Steam/standalone key (For Humble Purchases) 
- http://support.kleientertainment.com/customer/portal/articles/1126147

I need to find my standalone key (For Steam Purchases)
- http://support.kleientertainment.com/customer/portal/articles/1126155​

My game's graphics and textures look blurry, what should I do?
- http://support.kleientertainment.com/customer/portal/articles/1245947

My game's HUD, Main Menu, and Inventory looks blurry, what should I do?
- http://support.kleientertainment.com/customer/portal/articles/1228945​

YouTube/Twitch Video Content Monetizations & Permissions
- http://support.kleientertainment.com/customer/en/portal/articles/1296011

I just bought Don't Starve (Steam/DS Site/Humble Store) where are my game keys?
- http://support.kleientertainment.com/customer/portal/articles/872440​

Is Don't Stave coming to (Insert platform here)
- We are investigating different platforms, however we do not have any announced plans at this time.

I bought the game recently but it doesn't update; what can I do?
- http://support.kleientertainment.com/customer/portal/articles/1233680​

I'm playing on Steam and I can't find my save files:
http://support.kleientertainment.com/customer/portal/articles/1203394

My Chrome version isn't working and I can't get my Steam keys. 
http://support.kleientertainment.com/customer/portal/articles/1397072​

For any other inquiries, please visit our Don't Starve Support Page.

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