Support Center

Common Resolutions (Oxygen Not Included, DST, Klei Store, Don't Starve and Shipwrecked)

Last Updated: Oct 06, 2017 02:22PM PDT
Here is a list of information and resolutions to the most common inquiries and issues/reports for inquiries that we are currently receiving.
   

Oxygen Not Included (Early Access)

How can I purchase Oxygen Not Included?
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You can purchase Oxygen Not Included Early Access on Steam:  http://store.steampowered.com/app/457140/Oxygen_Not_Included/​

How to Install Microsoft Visual C++ For Oxygen Not Included​
http://support.kleientertainment.com/customer/en/portal/articles/2747147

Oxygen not Included is crashing / freezing / not working​
http://support.kleientertainment.com/customer/en/portal/articles/2747140

Will There be Linux Support
- We plan on adding Linux support at a later date.

Is Oxygen Not Included coming to other platforms?
- There are no plans to support any other platforms at this time. 

If I purchase during Alpha/Early Access, will I get the full game at launch?
- Yes. When you buy Oxygen Not Included during Alpha/Early Access, you will have access to the game through early-access and you will get the full game at launch.

​For any other inquiries, please visit our Oxygen Not Included (Early Access) Support Page.

 

Don't Starve: Pocket Edition

Don't Starve: Pocket Edition (Android) is crashing / freezing / not working
http://support.kleientertainment.com/customer/en/portal/articles/2612361

Don't Starve: Pocket Edition (iOS) is crashing / freezing / not working
http://support.kleientertainment.com/customer/en/portal/articles/2058156

Will you be adding support for Android OS 4.X or OpenGL 2.0? 
- At the present time it is unlikely that we will be able to support Android 4.X and OpenGL 2.0 devices. There are several technical hurdles we would need to get past in order to make this happen and at this time it doesn't seem like something we can do. Don't Starve: Pocket Edition requires Android 5.0 (or greater) as well as Embedded OpenGL3.0 (or greater) to run.

Don't Starve: Pocket Edition (Android) FAQ:
http://forums.kleientertainment.com/topic/71011-dont-starve-pocket-edition-android-faq/

Don't Starve: Pocket Edition Refunds (iOS/Android)
http://support.kleientertainment.com/customer/en/portal/articles/2621007

Is Don't Starve Together coming to Android or iOS?
- We do not have any announced plans for Don't Starve Together on other platforms at this time. If anything changes, or if we have anything to announce, we will be sure to shout out about it.

For any other inquiries, please visit our Don't Starve Support Page.



Don't Starve Together


Don't Starve Together is crashing / freezing / not working
http://support.kleientertainment.com/customer/en/portal/articles/1854779

I'm getting an "Error During Initialization" crash, what should I do?
http://support.kleientertainment.com/customer/portal/articles/2323956​

My game is lagging when playing with others on Don't Starve Together
http://support.kleientertainment.com/customer/en/portal/articles/1941750

Can't update the game OR getting a "Disk Read Error" on Steam
https://support.steampowered.com/kb_article.php?ref=9709-FKCB-4230

I'm getting MOD issue and cannot remove them (Workshop-xxxxxxx)
http://support.kleientertainment.com/customer/en/portal/articles/2799221

I'm Getting an "E_INVALID_STEAM_TICKET" Error
http://support.kleientertainment.com/customer/en/portal/articles/2608147

I'm getting a "SaveIndex:GetSaveData: Load failed for file [client_temp/server_save] Please try joining again" error when trying to join a server in Don't Starve Together
http://support.kleientertainment.com/customer/portal/articles/2257939

Don't Starve Together is not running after "Preparing to Launch" on Steam
https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568

I bought Don't Starve from GoG before June 3rd, how can I get DST on Steam?
http://support.kleientertainment.com/customer/portal/articles/1803621

I can't connect / I can't find servers / I'm experiencing connection issues
http://support.kleientertainment.com/customer/en/portal/articles/1813164​

How to Redeem your Don't Starve Together Gift Item on Steam, PS4, Xbox One, TGP
http://support.kleientertainment.com/customer/en/portal/articles/2689250

Is Don't Starve Together coming to (insert platform here)?
- We are investigating other platforms, however we are not sure of the possibility of the game coming to other platforms at this time. If we have any news or information to share, we will be sure to let everyone know.

For any other inquiries, please visit our Don't Starve Together Support Page.

 

Klei Shop


The Klei Shop is powered by our friends at IndieBox. Need help with the Klei Shop or an order? Visit our Klei Shop FAQ or email IndieBox directly at indiebox@kleientertainment.com and they'll help you out!

Do you ship internationally?
Yes, we offer worldwide shipping on the Klei Shop! You only need to enter in the country of destination in your shopping cart when you're ready to make a purchase.

Exchanges, Returns or Refund Inquiries
http://support.kleientertainment.com/customer/en/portal/articles/1695543

Are you able to cancel orders from the Klei Store?
http://support.kleientertainment.com/customer/en/portal/articles/2666128​

I entered the wrong shipping address, what should I do?
- If you had accidentally entered an incorrect contact name and/or shipping address during checkout from the Klei Shop, please contact indiebox@kleientertainment.com immediately and we'll fix that for you.

(When requesting a change, please provide your order information such as name, email, and transaction number)

For any other inquiries, please visit our Klei Shop Support Page.

 

Don't Starve: Shipwrecked


Is Don't Starve: Shipwrecked coming to (insert platform/console here)?
- Other than PlayStation 4,  Xbox One, iOS, and soon Android, we do not have any announced plans for Shipwrecked on other platforms at this time. If anything changes, or if we have anything to announce, we'll be sure to let everyone know.

I don't use Steam, can I still play Shipwrecked?
- Just like Don't Starve, purchases of Shipwrecked includes a standalone game client. You can purchase the DRM-free version of Don't Starve: Shipwrecked from Humble Bundle Store or from GOG.com

You can also now play Don't Starve: Shipwrecked on iOS and on Android

Is Shipwrecked coming to Don't Starve Together?
- We don’t have any concrete plans right now. Shipwrecked was built without DST in mind. That being said, if anything changes, we will let everyone know.

Don't Starve: Shipwrecked is crashing / freezing / not working
http://support.kleientertainment.com/customer/en/portal/articles/1201532​

For any other inquiries, please visit our Don't Starve: Shipwrecked Support Page

 

Don't Starve


Don't Starve is crashing / freezing / not working
http://support.kleientertainment.com/customer/en/portal/articles/1201532

I'm getting an "Error During Initialization" crash, what should I do?
http://support.kleientertainment.com/customer/portal/articles/2323956​

I need to find my Steam/standalone key (For Humble Purchases) 
- http://support.kleientertainment.com/customer/portal/articles/1126147

I need to find my standalone key (For Steam Purchases)
- http://support.kleientertainment.com/customer/portal/articles/1126155​

My game's graphics and textures look blurry, what should I do?
- http://support.kleientertainment.com/customer/portal/articles/1245947

My game's HUD, Main Menu, and Inventory looks blurry, what should I do?
- http://support.kleientertainment.com/customer/portal/articles/1228945​

YouTube/Twitch Video Content Monetizations & Permissions
- http://support.kleientertainment.com/customer/en/portal/articles/1296011

I just bought Don't Starve (Steam/DS Site/Humble Store) where are my game keys?
- http://support.kleientertainment.com/customer/portal/articles/872440​

Is Don't Stave coming to (Insert platform here)
- We are investigating different platforms, however we do not have any announced plans at this time.

I bought the game recently but it doesn't update; what can I do?
- http://support.kleientertainment.com/customer/portal/articles/1233680​

I'm playing on Steam and I can't find my save files:
http://support.kleientertainment.com/customer/portal/articles/1203394

My Chrome version isn't working and I can't get my Steam keys. 
http://support.kleientertainment.com/customer/portal/articles/1397072​

For any other inquiries, please visit our Don't Starve Support Page.

Contact Us

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