Support Center

Klei Store Orders - Shipping Times and Process

Last Updated: Feb 15, 2017 12:55PM PST
NOTE: The Klei Store is Closed for Maintenance
We're making exciting changes to the Klei Store! We'll be back once they're ready, and update here once we have an ETA.

For the latest Klei news you can follow us on Twitter, @Klei, visit our community forum, or contact us and let us know!

Typically, all orders with confirmed payments will be in the post within 1-3 days of purchase (depending on what day the order is placed). Order fulfillment is done Monday thru Friday 9:00 AM to 5:00 PM EST.

Please note that changing your address after you have confirmed your purchase/order will delay your processing time until the shipping address has been updated. 

Friendly Reminder on International Orders:

All orders are shipped to the address on we have on file - the address that customers provide us during checkout. In the event the shipping address is not in English, we will try to translate it; however, results may or may not be accurate. The customer is solely responsible for ensuring that the name and shipping address is correct to ensure that the package is shipped to the correct address.
 

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