Support Center

Can't Connect To Klei, Online Severs, and DST Account Creation Errors

Last Updated: Oct 21, 2016 05:00PM PDT
If you are having an issue that affects your ability to play the game such as server connection issues, specific error codes, or performance problems, there are a few steps you can take before reporting the problem.
 

I can't connect to servers online, or I receive the error “Can’t Connect To Klei” when I try to Login or Create an account, Steam Online shows true.

You can check the status of the Klei servers here http://dontstarvetogether.com/status/. If our services are running, the issue is likely with the security settings on your computer.  


First, fully restart your computer. If you have a pending update for Don’t Starve Together in Steam, install it. Some users have also reported that connectivity was restored when restarting their router or modem.  


Running Don't Starve Together in administrator mode can fix connection issues as well. To do that, right-click on the dontstarve_steam.exe (SteamApp/Common/DontStarveTogether/bin) and choose "Run as Administrator."


Connectivity may be blocked by your security software (Mcafee, Norton, AVG, Avast, etc). You can temporarily disable these services to see if it fixes the issue. If you wish to keep using these services you may need to add an exception for Don’t Starve Together. These services try to prevent rogue programs from communicating with outside servers, but often flag new software as rogue.

 

Try resetting your router, and ensure that your router's firmware has been updated to the latest version. You will be able to find the firmware updates on the router manufacturer's website

 

Windows also comes with a built in Firewall.  This service stops rogue programs from communicating with the outside world. This is usually a helpful feature, but occasionally it may block a program you want to have internet access on. You need to add an exception to your firewall to allow Don’t Starve Together to communicate with the outside world.


To allow a program to communicate through the firewall in Windows 7, take the following steps:
  • Click Start | Control Panel | Windows Firewall.
  • Click Allow a program or feature through Windows Firewall.   
  • Locate the program in the list of Allowed Programs and Features.
  • If it is present, make sure the boxes are checked for each network type you wish to allow.

    (Copied from: https://pattersonsupport.custhelp.com/app/answers/detail/a_id/19201/~/windows-7---how-to-allow-firewall-exceptions-in-the-windows-firewall )
 

I receive the error "Steam is offline" when I try to play online.

Check http://www.issteamdown.com/ to see if Steam is truly down, if it is, you may have to wait a bit until Steam is able to get their servers back online. Steam Downtime is usually under 30 minutes. If Steam servers are up, your local Steam may have logged out or have been put into Offline mode. Don’t Starve Together only allows LAN play when in Steam Offline Mode.  Restart your system and ensure Steam is in Online mode.
 

When I click “Create Account” I receive the error "E_EMAIL_IN_USE" or "E_STEAMID_IN_USE"

Something terrible has happened! Please contact at livesupport@kleientertainment.com and we will sort this out for you on our end.


 

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