Support Center

Don't Starve: Pocket Edition Refunds (Android/iOS)

Last Updated: Oct 27, 2016 03:07PM PDT
If you are experiencing issues with a Don't Starve: Pocket Edition purchase on Android or iOS, please see our troubleshooting guides:

Android: http://support.kleientertainment.com/customer/en/portal/articles/2612361
iOS: http://support.kleientertainment.com/customer/en/portal/articles/2058156

If the support documents were unable to help resolve the issue and you require a refund,

Refunds for Don't Starve: Pocket Edition (Google Play Store)

For most Google Play purchases, you will be able to contact Google Play Support for a refund within two hours of the purchase. Past the two hours, we are able to offer refunds in the following situations if you contact our live support team:
 
  • If the app was purchased without your permission,
  • If you accidentally purchase the app more than once,
  • If you are unable to play the game after checking our Android Troubleshooting Guide
     
When placing an order request, please provide our live support team with the email address you used to purchase on your device, as well as the transaction ID in order for us to verify the purchase and the account.

Refunds for Don't Starve: Pocket Edition (Apple App Store/iTunes)

If you have purchased the game on an unsupported or incompatible device, or are unable to play the game after checking our iOS Troubleshooting Guide, please visit Apple Support to request a possible refund: https://www.apple.com/emea/support/itunes/contact.html

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