Support Center

Logs and Useful Information for Bug Reports

Last Updated: Jul 30, 2018 05:45PM PDT
If you encounter any kind of issues while playing Oxygen Not Included and require support either through the Oxygen Not Included Bug Tracker or through our support desk, here are a number of files you may want to include that will help provide us with more details about the bug.

For Windows PC
For Mac OSX
For Linux OS

FOR WINDOWS PC

DXDIAG
- Press the Windows key + R on your keyboard to access the "Run" window
- On the Run window, type in dxdiag.exe and press enter; this will open up the DirectX Diagnostic Tool



- Click on the "Save All Information" tab on the diagnostic tool
- A "Save As..." window will pop up where you can click on save. It will save your hardware information as a document to your desktop (default).
- Close the diagnostic tool and attach the new document to your forum post or support ticket.

SAVE FILES
There are situations where we may ask you for a copy of your save file.
You will be able to find your save file in the documents folder at \Documents\Klei\OxygenNotIncluded\save_files

OUTPUT LOG
In order to find your game's output_log.txt file: 
- Open up your Windows Explorer, and on the address bar (to the left of the search bar) copy and paste the following text and press Enter:
%appdata%\..\locallow\klei\Oxygen Not Included
 
- This will take you to the Oxygen Not Included log folder where you will find the output_log.txt file.

DMP Files
Applies for Windows only - to find your DMP files:
- Open up your Windows Explorer, and on the address bar (to the left of the search bar) copy and paste the following text and press Enter:
%APPDATA%\..\Local\Temp\Klei\Oxygen Not Included\Crashes​

- Note:
Depending on if your game has encountered crashes in the past, there may be a number of subfolders here. Inside the subfolders, there will be two text files (a log file and a text crash file) as well as a DMP file.

FOR MAC OS X

MAC SYSTEM SPECS
- Click the Apple icon in the top left corner of your Mac, where the navigation/menu bar is located
- Click "About This Mac", a new window will open up
- Click on Overview Tab for your basic computer specs (including Processor, Memory, and Graphics Card)
- Provide our team with your Mac specs list

SAVE FILES
There are situations where we may ask you for a copy of your save file. On Mac, you will be able to find your save file in ~/Library/Application Support/Klei/Oxygen Not Included/save_files

LOG FILE
On Mac, you will find your log file in ~/Library/Logs/Unity/Player.log

FOR LINUX

LINUX SYSTEM SPECS
Please provide a description of your hardware specs - generally providing your lshw is a convenient way of listing the computer's spec list.

SAVE FILES
There are situations where we may ask you for a copy of your save file. On Linux, you will be able to find your save file in ~/.config/unity3d/Klei/Oxygen Not Included/save_files

LOG FILE
On LINUX, you will find your log file in ~/.config/unity3d/Klei/Oxygen Not Included/Player.log

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