Support Center

PS4 Faulty Disc Claim

Last Updated: May 08, 2019 01:21PM PDT
**Update 5/8/2019** After providing replacement discs for a full year, we will no longer be able to send out discs for affected cases. However, we are still committed to sending out voucher codes that can be redeemed digitally via PlayStation Store.

We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims. 

Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt. 

Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information

Once you have a voucher code:
For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/11e1uvhwNNl481nLpe40SK3t1qxlOCy--jpttud5JT7A

For purchasers in North America (SIEA). To make a claim you will need to go to our support site and use your voucher code to claim a replacement disc below
 

Digital Code:

 

 

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