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Mark of the Ninja: Remastered Troubleshooting Guide

Last Updated: Oct 10, 2018 02:05PM PDT
If you are having an issue that affects your ability to play Mark of the Ninja: Remastered such as major graphical issues, crashing issues, or performance problems, there are a few things you should do before reporting the problem.

Troubleshooting Steps for Windows PC
Troubleshooting Steps for Mac OS X
Troubleshooting Steps for Linux
 

WINDOWS PC


Windows PC General Troubleshooting Steps

Verify the integrity of your game's files on Steam - Verifying the integrity of your game files ensures that there are no game files missing and corrupted files are replaced.
- Right-click Mark of the Ninja: Remastered in your Steam Library > "Properties"
- Select the "Local Files" tab;
- Click the "Verify Integrity of Game Files" button
- When the process is complete, launch Mark of the Ninja: Remastered on Steam

Download and install the latest operating system updates - Ensure that your  operating system has been updated to the latest version. Most issues with crashes, errors are generally are due to out-of-date operating system patches.

Check and update your drivers -  Outdated graphics or audio drivers are two of the first things to check when any software is having problems. Make sure that all of your drivers are updated to the latest version. 

Intel Graphics Download Center
AMD Drivers and Support Site
NVIDIA Driver Downloads Center

Check you system specs - Make sure your system meets Mark of the Ninja: Remastered's system requirements. If it does not, you are still welcome to file a report; just make sure to let us know what the the computer specs are. 

Security software - Unfortunately malware, firewall and virus protection programs can be a bit unpredictable at times. Try disabling anything you have running then try running the game again.

3rd-Party Software - Pop-up blockers, ad-blockers, and other types of software running in the background can sometimes cause problems. Turn off anything you have running in the background then try running the game again.

Often, the problems that users are experiencing are a result of local game files being corrupted, or incompletely downloaded. These problems include missing textures or effects, or crashing when loading specific areas or items, while the game generally runs fine.

Ensure that your system is running the game with a a dedicated graphics card (Not Integrated)
Some laptops with NVIDIA or AMD graphics cards actually contain two graphics chips; an Intel integrated chip for power-saving and a dedicated NVIDIA or AMD chip for high-performance uses such as gaming. Your graphics driver will detect which chip to use based on the program that you're running, but may not correctly detect that the high performance chip is required to run Mark of the Ninja: Remastered.

You will have to go into your AMD (CCC Control Panel) or NVIDIA Control Panel and force your dedicated GPU to launch and run Mark of the Ninja: Remastered instead of your integrated Intel card.
 

MAC OS X


Mac OS X General Troubleshooting Steps
 
Verify the integrity of your game's files on Steam - Verifying the integrity of your game files ensures that there are no game files missing and corrupted files are replaced.
- Right-click Mark of the Ninja: Remastered in your Steam Library > "Properties"
- Select the "Local Files" tab;
- Click the "Verify Integrity of Game Files" button
- When the process is complete, launch Mark of the Ninja: Remastered on Steam

Crashes on Startup / Poor Performance
If you are playing on a Mac system with two graphics cards (generally an integrated Intel GPU and a dedicated NVIDIA or AMD GPU), please try disabling "power saving mode" on your Mac as described here: https://support.apple.com/en-ca/HT202043 . This will force your system to use the dedicated GPU when running the game. 
 

LINUX


Linux General Troubleshooting Steps
 
Verify the integrity of your game's files on Steam - Verifying the integrity of your game files ensures that there are no game files missing and corrupted files are replaced.
- Right-click Mark of the Ninja: Remastered in your Steam Library > "Properties"
- Select the "Local Files" tab;
- Click the "Verify Integrity of Game Files" button
- When the process is complete, launch Mark of the Ninja: Remastered on Steam

Check and update your drivers -  Outdated graphics or audio drivers are two of the first things to check when any software is having problems. Make sure that all of your drivers are updated to the latest version. 

Check you system specs - Make sure your system meets Mark of the Ninja: Remastered's system requirements. If it does not, you are still welcome to file a report; just make sure to let us know what the the computer specs are. 

If you have tried all troubleshooting steps and are still unable to play the game, please report your issue in the Mark of the Ninja forum.
 

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