Support Center

Logs and Useful Information for Bug Reports

Last Updated: Oct 16, 2018 05:57PM PDT
If you encounter any kind of issues while playing Mark of the Ninja: Remastered and require support either through the Mark of the Ninja forum or through our support desk, here are a number of files you may want to include that will help provide us with more details about the bug.

For Windows PC
For Mac OSX
For Linux OS
 

FOR WINDOWS PC


DXDIAG
- Press the Windows key + R on your keyboard to access the "Run" window
- On the Run window, type in dxdiag.exe and press enter; this will open up the DirectX Diagnostic Tool



- Click on the "Save All Information" tab on the diagnostic tool
- A "Save As..." window will pop up where you can click on save. It will save your hardware information as a document to your desktop (default).
- Close the diagnostic tool and attach the new document to your forum post or support ticket.

LOG FILE
Here's how to enable logging for Mark of the Ninja.
- Right-Click on Mark of the Ninja: Remastered in your Steam Game library and choose "Properties"
- Select "Set Launch Options..." and type in "-enablelog" without the quotes;
- Click "OK" and launch Mark of the Ninja: Remastered

Once enabled, and in order to find your game's log.txt file: 
- Open up your Windows Explorer, 
- Go to C:\Users\{your username}\AppData\Roaming\Klei Entertainment\Mark of the Ninja Remastered\log\ 
- The log file(s) will be located in the Mark of the \Ninja Remastered\log\ folder
 

FOR MAC OS X


MAC SYSTEM SPECS
- Click the Apple icon in the top left corner of your Mac, where the navigation/menu bar is located
- Click "About This Mac", a new window will open up
- Click on Overview Tab for your basic computer specs (including Processor, Memory, and Graphics Card)
- Provide our team with your Mac specs list

LOG FILE
Here's how to enable logging for Mark of the Ninja.
- Right-Click on Mark of the Ninja: Remastered in your Steam Game library and choose "Properties"
- Select "Set Launch Options..." and type in "-enablelog" without the quotes;
- Click "OK" and launch Mark of the Ninja: Remastered

Once logging is enabled, on Mac, you will find your log file in ~/Library/Application Support/Klei Entertainment/Mark of the Ninja Remastered/log/
 

FOR LINUX


LINUX SYSTEM SPECS
Please provide a description of your hardware specs - generally providing your lshw is a convenient way of listing the computer's spec list.

LOG FILE
Here's how to enable logging for Mark of the Ninja.
- Right-Click on Mark of the Ninja: Remastered in your Steam Game library and choose "Properties"
- Select "Set Launch Options..." and type in "-enablelog" without the quotes;
- Click "OK" and launch Mark of the Ninja: Remastered

Once logging has been enabled, on LINUX, you will find your log file in ~/.local/share/Klei Entertainment/Mark of the Ninja Remastered/log/

 

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