Support Center

Getting a "Load failed for file [client_temp/server_save]" error when joining a server

Last Updated: May 16, 2016 01:53PM PDT
If you are encountering an error similar to "WARNING! [string "scripts/saveindex.lua"]:113: SaveIndex:GetSaveData: Load failed for file [client_temp/server_save] Please try joining again"

This means that the game is having trouble loading up save and server files. Most likely this is because your Windows profile does not have read/write access to your documents folder (this is where your game save files are located). Try the following steps to see if these help resolve the issue.

1) Fully exit the game and close/exit out of Steam. Then restart your computer to see if that helps.

2) If not, ensure that when you are running Don’t Starve Together – that the Windows profile you are using has administrative access, and ensure that you are running the game as an administrator. http://windows.microsoft.com/en-ca/windows7/how-do-i-run-an-application-once-with-a-full-administrator-access-token

3) If that fails, try creating another save directory (say c:\DontStarveTogether) and then launch the game with that as the save directory:

- In steam right-click the game in your library
- Select ‘properties’
- Click ‘Set launch options’
- Enter ‘-persistent_storage_root c:\DontStarveTogether’ (without the quotes)
- Close dialog.
- And the next one
- Launch the game.

Should you continue to encounter the issue, please post your issue as well as your log.txt file in our Don't Starve Together Bug Tracker forum.

Contact Us

Klei Service Status
status.kleientertainment.com

livesupport@kleientertainment.com
http://assets0.desk.com/
false
Klei
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete